HELP DESK

Call Support

Simply call our IT support help desk and we shall log a ticket for you. Or even use our online ticket system to manage your IT issues. All tickets are monitored and controlled to ensure a proper resolution is found, keeping you up to date with the progress via phone, email and our online portal. From our portal you can manage your own tickets and the tickets progress yourself. This helps us resolve your issues quicker and always keeps you up to date

Call Support
E-mailSupport

Email Request

Automatically get all your emails to the helpdesk application and convert them in to requests. Whenever user sends an email, ServiceDesk Plus fetches that email and logs in as a request, which can be tracked by the user in his self-service portal.Thus, the Help Desk will be one component in enabling the enterprise to meet their strategic goals. Help Desk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting, training and fulfillment, and other related tasks. Dataprise provides far more than just remote support staff; we actually deploy an entire help desk support infrastructure which includes.

Knowledge Base

Highly experienced IT help desk support staff available to talk to directly Support for your desktops, laptops, servers and networks Friendly advice on hardware, software and network requirements 30 minute response to business critical tickets, 1 hour response to any other ticket Manage your own tickets to ensure a resolution to all your IT problems Help Desks are implemented in many different ways, however by following the best practices outlined in the Help Desk will meet the most important need of the end user, it will get them operational as quickly as possible. In addition, by following the best practices, the Help Desk will enable the enterprise to have a foundation for the IT department not only to meet the needs of the end user, but for the IT department to link into strategic areas within the company.

KnowlwgeBased
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