DESKTOP SUPPORT SERVICE

All our IT technicians carry spares for your laptops, desktops, printers, servers and networking equipment to ensure we can have you up and running with minimal downtime in a crisis. If your hardware is faulty, will install a loan device onsite to keep you working, and repair or replace your faulty equipment as necessary.

Logging tickets with us is easy. Simply call or email our IT support helpdesk and we shall log a ticket for you. Or even use our online ticket system to manage your IT issues. All tickets are monitored and controlled to ensure a proper resolution is found, keeping you up to date with the progress via phone, email and our online portal. From our portal you can manage your own tickets and the tickets progress yourself. This helps us resolve your issues quicker and always keeps you up to date

onsite-support
onsiteNetwork

SERVER AND NETWORK SUPPORT SERVICE

Friendly expert technicians on site to assist in complex issues and hardware issues 4/8 hour response time on site for business critical issues Loan equipment provided for faulty hardware On site support covering the whole of Yorkshire

if you arrive one morning to find your network is down due to your server not powering up or having booting problems, we will have a technician on the road with loan equipment that can be swapped out on arrival, and we will ensure everything is working as normal before leaving your premises.

APPLICATION AND SERVER DEPLOYMENTS

Instances occur when remote support is not enough. Failed hardware, new systems and complex projects require a senior IT consultant, systems administrator, or network engineer to be on-site. With you benefit from having senior-level Microsoft Certified network engineers at your location, available to handle every aspect of your computing environment.

Application & server deployment
backup & disaster

BACKUP AND DISASTER RECOVERY

Your company’s data is critical to business operations. Ensure you have a professional backup solution with redundancy, monitoring, support and recovery processes. We implement simple and redundant solutions to truly protect your data and offer you peace of mind.

Our DR team works with your IT team to build and manage a robust DR system that will ensure that your business experiences minimum disruption when disaster strikes at your Production site and address your need to perform business transactions from the DR site.

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